Draft for review. This is placeholder privacy content for Pro Floors and Walls and must be reviewed and approved by the client (and ideally a Washington attorney) before launch.
This Privacy Policy explains how Pro Floors and Walls ("we," "us," or "our") collects, uses and protects information when you use our website or contact us about our remodeling services.
1. Information we collect
We collect information you provide directly, such as your name, phone number, email address and any details about your project when you submit a form or contact us. We also automatically collect standard technical data — such as your IP address, browser type, pages visited and referring source — through cookies and analytics tools.
2. How we use your information
We use the information we collect to:
- Respond to your inquiry and provide a free estimate;
- Communicate with you about your project by phone, text or email;
- Improve our website and understand how visitors use it;
- Comply with legal obligations.
3. Analytics and advertising
We use third-party tools — including Google (Google Ads / gtag), Meta (the Meta Pixel) and Microsoft Clarity — to measure website performance, understand visitor behavior and support our advertising. These tools may set cookies and collect usage data as described in their own privacy policies. You can control cookies through your browser settings.
4. How we share information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as analytics or communication tools), and only to the extent needed to provide their services. We may also disclose information where required by law.
5. Data retention
We retain the information you provide for as long as needed to respond to your inquiry, provide our services, and meet legal or record-keeping requirements, after which it is deleted or anonymized.
6. Your choices
You may request that we update or delete the personal information you have provided, or ask us to stop contacting you, by reaching out using the details below. You can also adjust or block cookies through your browser settings, though some site features may not work as intended.
7. Security
We take reasonable measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "last updated" date above reflects the most recent revision.
10. Contact
Questions about this Privacy Policy or your data? Reach us at +1 (206) 889-0811 or Service@profloorsandwalls.com.